House of Anin | Terms & Conditions
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Terms & Conditions

Below follows the Website use terms and conditions relating to the website of Anin Embroidery CC at terms and conditions

Please take a moment and read through the following terms and conditions for your own protection. We want you to be as satisfied with our product as it is for us to manufacture and send it to you.These are our conditions of sale and apply to your order. Please note that these terms and conditions apply to our online customers only. Occasional updating of these terms and conditions may take place without notice.

The website anin.com.na sells Textile products handmade in Namibia. We offer Natural materials like cottons and linen. The Threads used for embroidery mostly consists of colourfast materials to protect the textiles from colour damage. Due to the nature of textiles, quality and colours might vary slightly. Authenticity of hand embroidered products will therefore reveal slight differences from website due but not limited to

  • Colours display differently on different computer monitors/ smartphones/ tablets etc. we are unable to guarantee perfect colour accuracy
  • hand embroidered motifs are left up to the interpretation of the individual embroiderer and will therefore be uniquely different on every product.

Please do not use, download or distribute any content on this website without the consent of the Company Owners. All visual, audio and design material on this Website is protected by Namibian and International Copyright Laws.

The supplier of the goods on this E-Commerce site, www.anin.com.na, is Anin Embroidery CC at registered office 78 Sam Nujoma drive, Klein Windhoek, Windhoek, Namibia. Our Postal address is Private Bag 13094 Windhoek, Namibia.

All communications regarding this website can be made to ecom@anin.com.na

Ordering

  • Due to the hand made nature of our products, availability cannot be guaranteed.
  • All orders are subject to acceptance and product availability.
  • When placing an order, you agree that any and all information given is accurate and complete.
  • If www.anin.com.na does not have enough stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be dispatched.
  • All prices on www.anin.com.na are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.
  • No contract for the sale of any product will exist between you and terms and conditions until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email. This confirmation email will be sent to the email address supplied in the order form and will detail products ordered, payment method, cost (including VAT and P&P) and expected delivery times.
  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. Any changes to an order needs to be made to ecom@anin.com.na directly. The responsibility of supplying accurate information resides with the client. If goods are sent to the wrong address due to wrong information supplied, Anin Embroidery cannot be held liable.

Payment

The price due by the client will be as per checkout confirmation emailed to you. In the unlikely event that any additional charges need to be added for shipping, Anin will communicate this to the client for approval. Extra charges for delivery may apply in any of the following circumstances:

  • If the address where your goods are to be delivered is changed at short notice.
  • If delivery is costlier and/or takes longer than it otherwise would have because of any special factors that you failed to inform us about.
  • If the goods need to be redelivered

Payment for goods is due at the time of placing your order. Ownership of goods will pass to the client as soon as payment is received and reflecting in our bank account.

Secure Online payment options:

  • VCS

We use VCS as our Secure Payment gateway solution. You may view the company information and certification at http://website.vcs.co.za/.

Unfortunately, PayPal is not available in Namibia.

Both Visa and MasterCard payments are accepted by VCS.

  • EFT

Electronic Funds Transfer is also an optional payment method if you prefer. Please follow the appropriate steps and send your payment confirmation to ecom@anin.com.na. orders will be processed as soon as funds reflect in the Anin bank account.

Shipping & delivery

Anin will ensure that goods are sufficiently packed and supplied to the delivery company in good order. If it should happen that goods are damaged due to delivery we will try to assist, but cannot replace goods as a result of poor delivery practice. Please supply us with feedback so we may be able to rate the delivery companies involved.

  • Taxes & Duties

Taxes & Duties are calculated differently in each country and will therefore be the responsibility of the buyer.

Namibia has an Agreement with European countries to get discounted rates on Duties. Even though we try to facilitate this it cannot be guaranteed on every order.

Therefore, import duties may be payable by recipients of international deliveries. As the customer, you will be responsible for both determining whether any such import duties/levies are payable, and making payment if required. Depending on your country and the products you have ordered import duties may range between 10% and 40% or more.

  • Pickup + Custom orders

Clients who plan a trip to Namibia and want to ensure that we have exactly the correct item and/or size in stock may place and order online and pick up their order when you visit Namibia. You will need to go through the checkout process and select pickup in the shipping screen.

Do you need a round tablecloth or a custom tweak to a product we offer? Simply contact us for any Custom requests. We will try to assist you to the best of our ability.

  • Estimated delivery Time

Namibia| 1-3 days

South Africa | 10-14 days

Europe | 4-5 days delivery

US and the rest of the world | 10-21 days delivery

Returns & Replacements

Every item is packed and checked with the greatest care. This does not however exclude error. If any item purchased from anin.com.na is not to your satisfaction due to incorrect item/size or colour please contact us at ecom@anin.com.na to arrange further steps.

  • Lead time

As all items are handmade and/or Hand Embroidered in A Rural Village in the South of Namibia, some items may take up to 4 weeks to manufacture when out of stock. Unfortunately, we cannot project sudden high demand of products which lead to out of stock items.

  • Southern African discount

Our Local Southern African clients get a discount of 10% on all their orders.

Liability

The use of any product or service bought from this Website is at the purchaser’s risk. the purchaser indemnifies and holds Anin Embroidery cc harmless against any claims resulting from damages or injury caused from use of products purchased on this website.

All private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept strictly confident. This information will under no circumstance be sold or used for any other purpose other than that agreed to by the purchaser. Only information required for successful delivery of goods, like delivery address and contact number will be made known to third party service providers. Credit card details are not kept by anin.com.na. Anin Embroidery cc reserves the right to reject a sale.

Anin Embroidery does not accept liability for any errors on our website. We reserve the right to change information, prices, specifications and description of listed products at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. It will be your right to cancel or change the order accordingly. We are under no obligation to fulfil an order for a product that was advertised at an incorrect price.
In the unlikely event that you receive goods which were not what your ordered or which are damaged or defective, or are a different quantity to that stated on your order form, please inform us at ecom@anin.com.na where we can handle the matter accordingly.
We aim to provide accurate product images for each product for sale on the site. However due to a number of different factors such as internet Browsers, monitor colour contrast etc, we cannot be held responsible or liable for any differences in colour between the digital image and the physical product.

If the same item is purchased on different orders, we cannot guarantee that colour will match to that of previous orders.
We have taken measures to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the highly unlikely event of a breach of data.
We shall have no liability to you for any delay in the delivery of products ordered or other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes lock-outs, riots, civil commotion, malicious damage, explosion, governmental action and other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

All information is supplied on an ‘as is’ basis. Anin Embroidery is not liable to any errors or damages caused by inaccurate information on the website. Even though Anin Embroidery cannot guarantee availability, accuracy or completeness of information supplied on the website. Occasional updates to these terms and conditions might occur without notification.

 

We thank you for the confidence you have in our online store. Please feel free to make suggestions to improve your online shopping experience by email to ecom@anin.com.na

 

 

 

 

 

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